Support
Contact us
Email support@mail.prodevsquad.com with a description of what you were doing and what happened. If it's about a specific invoice, estimate, or deal, including the Pipedrive deal link and the FreshBooks invoice number helps us resolve it faster.
Common questions
The add-on says I need to connect FreshBooks, but I already did
OAuth connections can expire or be revoked from the FreshBooks side. Open the add-on's Settings (or the Config tab of the floating control panel) and click Connect FreshBooks again to re-authorize. Your existing mappings and settings are preserved.
I created an invoice but it isn't showing on the deal
The invoice panel lists only invoices linked to that deal. If you created the invoice directly in FreshBooks (not from the deal's ⋯ menu), use Import existing invoices in Settings to backfill and link it. Note that automatic linking only happens when the organization has exactly one deal — otherwise the invoice is reported as needing manual linking.
A FreshBooks invoice was paid, but the deal didn't update
The paid-status push relies on a webhook from FreshBooks. Open the floating control panel's Config tab and check webhook health — if an event shows as pending or missing, click Re-register webhooks. Also confirm you've set a paid stage under invoice defaults if you expect the deal to move stages automatically.
How do I map an organization to a client that didn't match automatically?
Automatic matching is by email. For anything left over, open Client mappings in Settings (or the Clients tab of the floating panel) to link the organization to an existing FreshBooks client — or create a new one — with search. The same option appears inline when you create an invoice or estimate for an unmapped organization.
Billing, trials, and cancellation
See the Pricing page for plan details and the free trial. To cancel, disconnect or uninstall the add-on from the Pipedrive Marketplace at any time.
Setup help
For step-by-step setup, see the Documentation.